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Web Questions? 1-888-417-3479.
Need Individual Coverage?
1-877-4MY-BLUE (1-877-469-2583).
Medicare: 1-877-469-2583
TTY users should call 1-800-481-8704
BCBSM.com has a lot to offer
Enjoy a quick video tour of BCBSM.com.
We're Everywhere!
For your convenience, we have walk-in customer service centers located throughout Michigan.
Contact Us
Because Michigan is our home, we are here to serve you
Call Us - Customer Service
Use the phone number on the back of your Blue Cross Blue Shield of Michigan ID card.
Don't have your member ID card handy?
Select the link that applies to you:
Member Secured Services (Web)
By logging into your bcbsm.com account, you can access a variety of information about your coverage including:
- Your Benefits Guide
- Online Explanation of Benefit Payments statements
- Provider Directory
- Claims status
- Copayment and deductible totals
- Coordination of benefits
- Eligibility details
- ID card replacement information
- Health and Wellness tools (BlueHealthConnection®)
- Cost and Quality Information (WebMD Healthcare Advisor)
- Valuable Discounts (Blue365™)
Visit Us
Our walk-in customer service centers offer personal, face-to-face service. We are here to help you with:
- Existing healthcare plans
- Your current benefits
- Claim issues
- Coordination of benefits
- Existing Medicare products
Customer service representatives are available weekdays. Member Servicing Fairs are also available periodically.
Write Us
For Members living in the 248, 313, 586, 734 or 810 area code:
Blue Cross Blue Shield of Michigan
PO Box 2888
Detroit, Michigan 48231
All others please reference this page.
Please include the following in your correspondence:
- Your contract number as shown on your ID card
- Your daytime phone number, including your area code
- Patient's name and name of health care provider
- Date that the service in question was performed
